FAQs

Frequently Asked Questions (FAQs) – JuliVie❓

  1. Yes. Every JuliVie product is 100% authentic and sourced from trusted suppliers who comply with international standards. All items are dermatologically tested and free from parabens, sulfates, and other harmful chemicals. This makes them not only safe but also ideal for daily use on all skin and hair types. Choosing JuliVie means choosing reliable skincare and haircare in Egypt that you can trust every single day.

Yes, we deliver to all cities across Egypt through trusted courier partners.
 
•Cairo & Giza: 1–2 business days
•Alexandria & Main Cities: 2–4 business days
•Other Governorates: 3–5 business days
 
Delivery time may vary slightly during holidays or peak seasons.

Shipping fees vary depending on your location and will be shown during checkout before completing your order.

  • Yes, once your order is shipped, you will receive a tracking number or a message from the courier company with delivery updates.

  • We accept returns within 14 days of receiving your order, provided the product is unused, sealed, and in its original condition.

  • We accept:
    • Cash on Delivery (COD)
    • Online payment (Visa / MasterCard)
    • Wallet payments
    • Installment companies (Souhola / ValU / Contact)

  • For hygiene and safety reasons, opened skincare or body care products cannot be returned unless they arrived damaged or defective.

  • If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours with photos, and we will replace or refund the item immediately.
    Refunds are processed through the same payment method used, or as store credit if preferred. Please allow up to 7–10 business days.

  • Orders can be canceled before shipping.
    Once the order is shipped, cancellation is not possible, but you may request a return after receiving it.

  • You can reach us at:
    📩 Email: customerservices@julivie.com
    📱 WhatsApp: +201558940144
    🕒 Support hours: 11:00 AM – 7:00 PM (Except Fridays)